Admissions Officer (Data Analysis) job at KINGS COLLEGE LONDON

job description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, articulated around five priority areas: Educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university in the heart of London; and an international community at the service of the world. Our ambitious education strategy sets out the actions we need to take to transform how we teach, how and where our students learn, and how we support them during their stay with us.

The King’s Admissions Office is responsible for undergraduate and postgraduate admissions services at King’s College London. The Admissions Office receives over 120,000 applications each year, striving to process applications efficiently, providing top-notch customer service, from responding to emails and messages, from applying at registration. The Admissions Operations team provides support to these services in a number of areas: qualification search, policy, data analysis and communication sharing.

We are part of the Student and Education Branch, a wide-ranging set of professional services set up to support King students and their education. As leadership, we manage the student lifecycle, from application to graduation and beyond, to ensure a consistent, seamless student experience and efficient administrative processes, working closely with King’s faculties to do so.

About the role

The Admissions Manager (Data Analytics) will be a critical member of the Admissions team, supporting the Admissions Department primarily by assisting with data provision, analysis and reporting to inform effective treatment.

This is an exciting opportunity for candidates who enjoy researching and solving problems, working independently on projects, and interacting regularly with many departments across the university. This is an opportunity to develop skills in data analysis (MS Excel, MS Access, SQL and Visual Basic) and business systems (Office 365, SQL and Oracle databases) to support the solutions.

We encourage applications from candidates who have experience both inside and outside the higher education sector where they can demonstrate the skills needed to be successful in this role.

This position will be offered on a permanent contract.

This is a full-time position, but we welcome applications from candidates looking for a flexible work model during our service hours.

The Admissions team enforces a leave embargo during the August confirmation and clearing period.

Main responsibilities

  • This role will retrieve data from databases such as SITS to run regular statistical reports and management information (MI), provide interpretation of this data, communicate this information to the admissions department and the university, the where appropriate, for example weekly updates and progress reports.
  • Acquire knowledge of data analysis (MS Excel, MS Access, SQL and Visual Basic) and business systems (Office 365 databases, SQL and Oracle) to develop and support efficiency building solutions and tools .
  • This role will use data retrieval skills to provide research assistance to the work of the Senior Admissions Officer (data analysis), including timely resolution of access to information requests.
  • This role will support the production, delivery and maintenance of various interactive tools used for admissions processes such as Occupational Health and Disclosure and Barring (DBS) clearance checks and number processing CAS visa for international students.
  • This role will manage staff access to databases and tools relevant to the Admissions Service such as UCAS Weblink, UK ENIC and King’s Admissions Portal, carrying out regular audits of access rights to these systems.
  • Using research skills to keep abreast of issues affecting college admissions and using that knowledge to inform any narrative explaining data trends.

The above list of responsibilities may not be exhaustive and the post holder will be required to undertake the duties and responsibilities reasonably expected within the scope and classification of the position.

Skills, knowledge and experience

Essential criteria

Qualifications & Training

  • Relevant work experience and/or education: We believe that a wide range of different work experience and education could help you succeed in this role. Relevant work experience may include work in data analysis, administrative or regulatory work. Relevant educational experiences may include higher education in a related discipline, professional qualifications or other training.

Skills & Experience

  • Effective oral and written communication skills
  • Ability to understand, manipulate, analyze and present numerical/statistical data in a variety of formats with narration so that it can be interpreted by others.
  • Ability to work with others to support project goals and overcome challenges
  • Experience providing good customer service to stakeholders, receiving feedback and independently improving these skills
  • Ability to work with a high level of precision and maintain standards in a team environment
  • Ability to conduct accurate and independent research to answer questions posed to you
  • Ability to prioritize workload under pressure and manage challenging deadlines with minimal supervision

Awareness

  • Strong Microsoft Excel skills (e.g. understanding of spreadsheets and workbooks, basic addition/averaging formula, array formula, macros, data entry and formatting, sorting and filtering)

Desirable criteria

Skills & Experience

  • Experience in higher education (or similar) environment or working in an admissions-related environment

Awareness

  • Visual Basic awareness
  • Familiarity with college admissions systems such as UCAS, understanding of SITS client and system table structures
  • Competent Microsoft Word skills (e.g. mail merge, track changes, formatting and editing)

Further information

Your application should clearly indicate how you meet the essential criteria, as this is how we screen applications. Find out more about how we recruit, including advice on writing your application and supporting statement on our website: https://jobs.kcl.ac.uk/gb/en/applying

Interviews will be conducted under Microsoft Teams and will consist of competency-based questions closely related to the essential and desirable criteria mentioned here.

Although we have made improvements over the past few years, our team is still underrepresented in terms of staff from global majority ethnicities, LGBTQ+ identities and people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Interviews are tentatively scheduled in the week beginning Monday, May 23, 2022

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