Advanced technology must fit into the “Quadruple Aim” quest

Artificial intelligence and genomics will give clinicians more weapons in the arsenal to fight disease, but they will also pose integration challenges.

This article is part of a CEO Direction series

Healthcare CEOs see an imperative need to shift to digital transformation to improve care delivery and meet patient expectations.

The judicious use of technology is expected to provide significant assistance to healthcare organizations, both increasing efficiency and advancing the delivery of care.

For example, some advanced computer technologies, including artificial intelligence, will support personalized medicine and medical research. But new forms of technology will also help healthcare organization CEOs achieve important aspects of the “quadruple aim,” particularly by better engaging patients in their own care. The Quadruple Aim a framework for optimizing health system performance by reducing costs, improving population health, patient experience and the well-being of care teams.

Healthcare organizations are generally in the early stages of the journey towards achieving digital transformation, according to executives from several healthcare information technology and services companies interviewed by Health Data Management.

The companies featured in the interviews are the top performers in healthcare, recognized by the annual Best of KLAS recognition program, selected by the consultancy due to client recognition for their responsiveness to customers, the quality of their products and their knowledge of the industry. . These companies, featured in a new Health Data Management news series, Beyond the Rankings, offer a range of products and services, including electronic health records, enterprise resource planning, artificial intelligence, consulting services, etc.

The insights of these business leaders illustrate how technology can support the evolution of provider healthcare delivery and the key challenges CEOs face.

Personalized medicine

Many health informatics executives interviewed say the technology will give clinicians better access to more accurate medical information, including genomics, and it will help them identify the best possible treatments for diseases.

“Genomics will increasingly come into EHR data, and genomics together (along with other clinical data) can do wonderful (things in the) future there,” says Judy Faulkner, CEO of Epic Systems. Corp. The ability for us to put the data together and get a lot more evidence-based decisions is wonderful.

The healthcare industry needs to leverage the patient data it collects. For example, Epic allows its data to be used for research, with initiatives posted on its nonprofit Epic Research website.

Artificial intelligence can do more than inform clinical decision-making, says Andrew Eye, CEO of, which offers a healthcare data science platform. By providing clinicians with advanced computing capabilities, “how far can we extend their reach?” How can we help them work smarter with their patient populations? ” he asks. “It’s rethinking the whole beast of health care.”

“When we talk about the future of healthcare, we might talk about remote and home diagnostics.”

Jim Costanzo, CEO of Nordic Consulting Partners.

AI has the potential to improve efficiency, but it can also help CEOs of provider organizations rethink care, says Eye. “Let’s go back to the drawing board and see how we make (healthcare organizations) more efficient.”

Personalized care means treating patients when and where they want to be treated. Technology can help extend a provider’s reach to a patient’s home, where they can be assessed through remote monitoring, says Jim Costanzo, CEO of Nordic Consulting Partners. “When we talk about the future of healthcare, we might talk about remote and home diagnostics,” he says.

Improving the personalization of care requires improving interoperability, and healthcare CEOs need to take the lead in driving their organizations forward, says Costanzo. “Without interoperability – without the single view of the patient – ​​we don’t provide the best possible care,” he stresses.

Related Story – Interoperability

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Artificial intelligence and automation

AI – which has been hyped in recent years – now seems poised to make its contribution to healthcare. Healthcare organizations will also need to determine how to better integrate AI into the delivery of care.

More and more healthcare CEOs anticipate that AI will play a bigger role in their organizations, and they are watching current developments in the technology closely, says Eye of ClosedLoop.

“People are realizing that there is going to be a next ‘Internet’; there is going to be a next wave of technology that will be so impactful that it will actually drive whole new business models,” he asserts. “Artificial intelligence is this emerging major technology of our generation, and it’s what’s fueling these board-level conversations about how to do more with less.”

Beyond simple AI, more healthcare organizations need to leverage the capabilities of IT to become more efficient, says David Sides, CEO and President of NextGen Healthcare.

NexGen Healthcare’s Mo Chebli is excited about “a learning healthcare ecosystem”

“We see successful customers staying up to date and using other features that might be more useful,” he says. “Like, how do you see and treat people in different places? How can you automate the scheduling function? How do you incorporate automation into your medical practice? And people have to use the system as much as they can to try to cut the workforce, not just because of the costs, but because they just can’t hire.

See the list of articles in this series on CEO leadership

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