Program Officer, Data Management – United States of America
Job overview: The Preferred Communities (PC) Intensive Case Management (ICM) program, funded by the Office of Refugee Resettlement (ORR), provides individualized case management to the most vulnerable IRC clients. In FY22, the IRC received over $30 million in supplemental funding from ORR, which increased data collection and reporting requirements. The Program Officer, Data Management supports the overall management and implementation of Privileged Communities programming, including support to local staff implementing the program, monitoring, proposal writing and reports to donors. They direct the monitoring of program outputs, outcomes and objectives against established targets. The Program Officer works closely with the Senior Program Officer for ICM, Program Officer for ICM Training, Senior Program Officer for HQ Direct Services and others departments to develop services that meet individual customer needs. This position reports to the Deputy Director for Privileged Communities within the Department of Resettlement, Asylum and Integration (RAI).
Responsibilities include, but are not limited to:
- Lead the coordination between the Efforts to Outcomes (ETO) team, the Integra team and the budget teams.
- Collaborate with local offices to implement Privileged Communities programming by developing action plans to improve service delivery and self-reliance outcomes for clients based on data findings. Monitor progress toward goals.
- Provide advice, guidance, and recommended resources in response to questions and requests for technical assistance.
- Establish and develop strategic partnerships with key internal and external partners such as the Research, Analytics and Learning (RAL) team, the Program Quality and Innovation (PQI) team and the finances.
- Support compliance with donor requirements, including but not limited to monitoring local programs, tracking grant commitments across the network; timely review, editing and submission of reports.
- Assist in the development and submission of grant management documents, including continuation proposals and semi-annual project reports.
- Develop and deliver training related to designated area of expertise, including webinars, self-paced e-learning, online courses, etc.
- Analyze trends across the network using relevant data sources and advise the team on the best course of action.
- Other assigned tasks.
Education: Bachelor’s degree in social work or related field of study preferred.
- Relevant professional experience in the field of personal services required; Minimum 3 years experience highly preferred.
Demonstrated skills and competencies:
- Demonstrated ability to foster an organizational culture that reflects IRC’s core values of service, accountability, integrity and equality. Ability to lead in a manner that recognizes that the work of the IRC is best accomplished through the genuine collaboration of individuals from many cultures with a wide variety of skills and perspectives.
- Strong relationship building, diplomacy and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success in working and communicating effectively in a multicultural environment.
- Self-starter with excellent problem-solving skills combined with a proven ability to prioritize and manage time effectively.
- Attention to detail and precision in work product.
- Fluency in English, both oral and written; proficiency in the language(s) spoken by the client group is desired.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem solving.
- A combination of standard office environment, remote work and time in the field in the service delivery area to perform the responsibilities outlined above.
- Occasional domestic (non-local) travel required; up to 20%.
- May require occasional weekend and/or evening work.
COVID-19 vaccination requirements: Consistent with IRC’s obligation to provide and maintain a workplace free from known hazards and our commitment to protect the health of our employees, customers and communities, IRC requires new employees to provide proof of vaccination against COVID-19 in order to be considered for any in-service or hybrid position. All IRC offices in the United States require full vaccination to attend all office functions (eg meetings, trainings).
Commitment to Diversity and Inclusiveness: The IRC is committed to building a diverse organization and a climate of inclusiveness. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity in our business. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that people with disabilities are provided with reasonable accommodations to participate in the application or interview process, to perform essential job functions, and to receive other employment-related benefits and privileges. Please contact us to request accommodation.
American Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US statutory holidays, 20-25 paid vacation days depending on role and tenure, medical insurance starting at $120 per month, health care dental starting at $7 per month and vision starting at $5 per month. , FSA for health care and transportation costs, a 403b retirement savings plan with immediately vested consideration, disability and life insurance, and an employee assistance program that is available to our staff and their families to support counseling and care in times of mental health crisis and struggles.
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